Refund Policy

1. Refund Policy Overview

Our Commitment

We stand behind the quality of our currency conversion service and offer fair refund policies to ensure customer satisfaction while protecting against abuse.

Free Tier

• No Cost, No Refunds: Our free tier requires no payment and includes no refund provisions
• Trial Period: Use the free tier to fully evaluate our service before upgrading
• Full Access: Free tier includes core functionality for basic currency conversion needs

Paid Subscriptions

• Monthly Plans: Refunds available under specific conditions outlined below
• Annual Plans: Extended refund periods for annual commitments
• Enterprise Plans: Custom refund terms negotiated in service agreements

2. Refund Eligibility

Full Refunds Available For:

Partial Refunds Available For:

• Early Cancellation: Pro-rated refunds for unused annual subscription time
• Downgrade Requests: Credit applied to account for plan differences
• Service Disruptions: Proportional refunds for extended outages

No Refunds For:

• Change of Mind: Simple dissatisfaction without technical issues
• Usage-Based: Services already consumed (monthly plans used for full month)
• Third-Party Issues: Problems with Airtable, exchange rate providers, or other external services
• Policy Violations: Account termination due to terms of service breaches
• Expired Timeframes: Refund requests made after eligibility periods

3. Refund Request Process

How to Request a Refund

1. Contact Support: Email support@currencyfetcher.com with your refund request
2. Provide Details: Include account information, reason for refund, and any supporting documentation
3. Review Process: Our team will investigate and respond within 2-3 business days
4. Resolution: If approved, refunds are processed within 5-7 business days

Required Information

• Account email address
• Transaction ID or subscription details
• Detailed reason for refund request
• Screenshots or documentation of issues (if applicable)
• Preferred refund method (original payment method or account credit)

Refund Methods

• Original Payment Method: Refunds processed to the original credit card or payment source
• Account Credit: Credit applied to your Currency Fetcher account for future use
• Alternative Methods: Other refund methods considered on a case-by-case basis

4. Refund Timeframes

Request Deadlines

Processing Times

• Request Review: 2-3 business days for initial review
• Investigation: Up to 7 business days for complex issues
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days depending on payment method

5. Special Circumstances

Goodwill Refunds

In exceptional circumstances, we may approve refunds outside our standard policy as a gesture of goodwill. These decisions are made at our sole discretion and do not establish precedent for future requests.

Dispute Resolution

• Escalation Process: Unresolved refund disputes can be escalated to our management team
• Mediation: We're committed to finding fair solutions through good-faith discussion
• Payment Processor Disputes: Chargebacks processed according to Paddle's dispute resolution procedures

Legal Rights

This refund policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

Policy Changes

• Notification: Changes to refund policy communicated 30 days in advance
• Grandfathering: Existing subscriptions maintain refund terms from signup date
• Effective Date: Policy changes apply to new subscriptions after announcement

6. Contact Information